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Key capabilities in knowledge-intensive service business
(Taylor & Francis, 2011-10-25)
The purpose of this study is to identify key capabilities in knowledge-intensive service business. Current service research lacks evidence on this topic, since knowledge-intensive services constitute a very heterogeneous ...
Impersonal trust - the development of the construct and the scale
(Emerald Group Publishing Limited, 2011-06-07)
Purpose
Modern organizations face an increasing need for trust, yet there are fewer opportunities for the development and maintenance of interpersonal trust, so they cannot rely only on that. There is therefore a need ...