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The role of performance measurement in developing industrial services
(Emerald Group Publishing Limited, 2016)
Purpose - This study examines inter-organisational cooperation in delivering maintenance services, focusing on the level of maturity of this cooperation and the current role of performance measurement in evaluating its ...
Exploring added value through the service process: A comparative multiple case study
(Emerald Group Publishing Limited, 2016)
Purpose
– The purpose of this paper is threefold: first, to evaluate how the service process of the market leader differs from the other actors’ processes and whether the service process explains the success of the market ...
The relationship between innovation capability and performance : The moderating effect of measurement
(Emerald Group Publishing Limited, 2014-01-13)
Purpose
The purpose of this paper is to discuss whether performance measurement moderates the relationship between innovation capability and firm performance.
Design/methodology/approach
The study was conducted through ...
Reflective practice as a determinant of performance outcomes in services
(Emerald Group Publishing, 2015-11-16)
Purpose
The purpose of this paper is to examine the outcomes of reflective practices in services. The paper contributes to the current understanding of the relationship between reflective practice and outcomes by presenting ...
Facilitating innovation capability through performance measurement: A study of Finnish SMEs
(Emerald Group Publishing, 2013-09-06)
Purpose
The study aims to clarify the issue of whether measurement has a positive effect on different aspects of innovation capability. The study contributes to the current understanding in two ways; first by presenting ...
Managing performance and learning through reflective practices
(Emerald Group Publishing, 2015-12-07)
Purpose
The purpose of this paper is to study the role of performance management (PM) in the use of reflective work practices.
Design/methodology/approach
The empirical evidence was collected during a one-year, ...
Comprehensive performance measurement and management—Innovativeness and performance through reflective practice
(Emerald Publishing Limited, 2017-09-04)
Purpose
The purpose of the study is to investigate how organizations can exploit performance management through reflective practice to foster innovativeness and performance.
Design/methodology/approach
A ...