Selaus tekijän mukaan kokoelmassa "Uimonen, Anna"Diplomityöt ja Pro gradu -tutkielmat
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The role of customer perspective in organizational renewal. A comparative case study of knowledge-intensive business services.
Uimonen, Anna (2013)The objective of this thesis was to study organizational renewal from the customer orientation perspective. Customer orientation is divided into customer relationship management and customer knowledge, which both are ...