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    • Key capabilities in knowledge-intensive service business 

      Ritala, Paavo; Hyötylä, Maarit; Blomqvist, Kirsimarja; Kosonen, Mia (Taylor & Francis, 25.10.2011)
      The purpose of this study is to identify key capabilities in knowledge-intensive service business. Current service research lacks evidence on this topic, since knowledge-intensive services constitute a very heterogeneous ...