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Institutionalization process of service innovation: Overcoming competing institutional logics in service ecosystems

Jaakkola, Elina; Aarikka-Stenroos, Leena; Ritala, Paavo
Service Science: Research and Innovations in the Service Economy book series (SSRI) (Springer, Cham, 17.10.2018)

Service science is concerned with the question of how systems can co-create value in an optimal way. In essence, innovations aim at enabling better value co-creation; but at the same time, cause disruption and tensions in ...