Selaus tekijän mukaan kokoelmassa "Sintonen, Sanna"Tieteelliset julkaisut
-
The value of human interaction in service channels
Immonen, Mika; Sintonen, Sanna; Koivuniemi, Jouni (Elsevier, 2018)The influence of digitalisation on service experiences requires new capabilities from customers. In particular, the computer-mediated interaction affects customers' perceived accessibility into self-services. Thus, we posed ...