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Telecare services for aging people: Assessment of critical factors influencing the adoption intention
The dimensions of telecare services are analyzed and contrasted to theories of behavioral intentions. Factors influencing the adoption of innovations are derived from target group specific factors and telecare features. ...
Innovation Commercialisation: Processes, Tools and Implications
(Palgrave Macmillan, Cham, 2018-11-02)
Innovation commercialisation is a new direction in the literature. The challenge in these commercialisation-related activities is that they must simultaneously take into account the processes of generating innovations, ...
Creating value with integrated B2B solutions: an empirical study of network maintenance services
(Inderscience Enterprises Ltd., 2019-01-25)
The objective of this paper is to analyse the structure of a network maintenance service solution and the role of intertwined service functions in creating value for customers. This study presents an empirical case analysis ...
The value of human interaction in service channels
The influence of digitalisation on service experiences requires new capabilities from customers. In particular, the computer-mediated interaction affects customers' perceived accessibility into self-services. Thus, we posed ...