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Purpose - The focus of this paper is on customer engagement behavior (CEB) in digital environments. Specifically, the paper seeks to determine the factors that affect CEB in the different parts of the digital service ...

Purpose The purpose of this paper is to discuss whether performance measurement moderates the relationship between innovation capability and firm performance. Design/methodology/approach The study was conducted through ...

Purpose The purpose of this paper is to present a framework for improving innovation capability through performance measurement in small- and medium-sized enterprises (SMEs). The development of an organisation’s innovation ...

The debate on sustainable development has long focused on the determinants promoting sustainable development. Some scholars have discussed environmental determinants, such as energy savings, pollution prevention, waste ...

The literature presents numerous methods and practices for facilitating organizational innovation capabilities. Less attention has been paid to indicating the actual impact of these methods on different aspects of innovation ...

Purpose - This study examines inter-organisational cooperation in delivering maintenance services, focusing on the level of maturity of this cooperation and the current role of performance measurement in evaluating its ...

This chapter focuses on strategies for sustainable entrepreneurship. This chapter increases the understanding of which sustainable innovation strategies are emphasised in different sustainable entrepreneurship strategies. ...

This study focuses on the design and implementation of a performance measurement system (PMS) for industrial collaboration. This article provides insights from two case studies of industrial collaboration. The research ...

This study examines the links between sustainability engagement and green technology investments. Using data on 139 Finnish small businesses, the results show a positive relationship between the two. The sustainability ...

This paper examines what drives green innovation investment and exploitation with regard to sustainability. The specific focus of this paper is on company valuations of different dimensions of sustainability and their ...