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The value of human interaction in service channels
(Elsevier, 2018)
The influence of digitalisation on service experiences requires new capabilities from customers. In particular, the computer-mediated interaction affects customers' perceived accessibility into self-services. Thus, we posed ...
Developing Predictive Risk Analytic Processes in a Rescue Department
(Springer, Cham, 2022-10-01)
Aging and home care bias in elder care has changed the supply chain environment of rescue departments. The current situation requires data-driven approaches to manage risk and resiliency in such a way that decision-makers ...