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Telecare services for aging people: Assessment of critical factors influencing the adoption intention
(Elsevier, 2013)
The dimensions of telecare services are analyzed and contrasted to theories of behavioral intentions. Factors influencing the adoption of innovations are derived from target group specific factors and telecare features. ...
The value of human interaction in service channels
(Elsevier, 2018)
The influence of digitalisation on service experiences requires new capabilities from customers. In particular, the computer-mediated interaction affects customers' perceived accessibility into self-services. Thus, we posed ...
Creating value with integrated B2B solutions: an empirical study of network maintenance services
(Inderscience Enterprises Ltd., 2019-01-25)
The objective of this paper is to analyse the structure of a network maintenance service solution and the role of intertwined service functions in creating value for customers. This study presents an empirical case analysis ...
Digitalizing procurement: the impact of data analytics on supply chain performance
(Emerald Publishing, 2021-03-05)
Purpose
This study aims to investigate digitalization as a performance driver in supply chains, especially the role of data analytics in the digitalization of procurement. The study investigates how digital procurement ...
Innovation Commercialisation: Processes, Tools and Implications
(Palgrave Macmillan, Cham, 2018-11-02)
Innovation commercialisation is a new direction in the literature. The challenge in these commercialisation-related activities is that they must simultaneously take into account the processes of generating innovations, ...
Developing Predictive Risk Analytic Processes in a Rescue Department
(Springer, Cham, 2022-10-01)
Aging and home care bias in elder care has changed the supply chain environment of rescue departments. The current situation requires data-driven approaches to manage risk and resiliency in such a way that decision-makers ...
COVID-19 Disruption Impacts on Supply Chains: An Empirical Exploration on Disruptions, Resiliency, and Risk Management Strategies
(Springer, Cham, 2022-11-16)
COVID-19 pandemic, which has spread to every country around the world, is causing major economic and social disruptions with far-reaching impacts on global supply chains. While the pandemic has highlighted the vulnerability ...
Critical business design factors in the internet of things service supply chain: a review and typology
(Inderscience Publishers, 2023-02-16)
The internet of things (IoT) is a relatively new concept that combines ubiquitous and pervasive computing, sensing and communication technologies, and embedded devices to form a system where the real and digital worlds ...