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Reflective practice as a determinant of performance outcomes in services
(Emerald Group Publishing, 2015-11-16)
Purpose
The purpose of this paper is to examine the outcomes of reflective practices in services. The paper contributes to the current understanding of the relationship between reflective practice and outcomes by presenting ...
Performance measurement system implementation in a turbulent operating environment
(Emerald Group Publishing, 2016-09-12)
Purpose
The purpose of this paper is to examine how a performance measurement system (PMS) can be designed for small- and medium-sized enterprises (SMEs) operating in a turbulent environment. The current models and ...