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Managing performance and learning through reflective practices
(Emerald Group Publishing, 2015-12-07)
Purpose The purpose of this paper is to study the role of performance management (PM) in the use of reflective work practices. Design/methodology/approach The empirical evidence was collected during a one-year, ...
Reflective practice as a determinant of performance outcomes in services
(Emerald Group Publishing, 2015-11-16)
Purpose The purpose of this paper is to examine the outcomes of reflective practices in services. The paper contributes to the current understanding of the relationship between reflective practice and outcomes by presenting ...