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The effects of soft total quality management on the sustainable development of SMEs
(Wiley, 2023-03-20)
This study investigates the soft total quality management (soft TQM) dimensions that affect the environmental and social sustainability of Finnish small and medium-sized enterprises (SMEs), considering the company‘s business, ...
Facilitating SMEs' profitability through total quality management: the roles of risk management, digitalization, stakeholder management and system deployment
(Emerald Publishing Limited, 2021-12-28)
Purpose - This study investigates the effect of total quality management (TQM) on small and medium enterprises (SMEs)’ profitability by examining whether the new TQM dimensions of risk management, digitalization, stakeholder ...