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The role of performance measurement in developing industrial services
(Emerald Group Publishing Limited, 2016)
Purpose - This study examines inter-organisational cooperation in delivering maintenance services, focusing on the level of maturity of this cooperation and the current role of performance measurement in evaluating its ...
Exploring added value through the service process: A comparative multiple case study
(Emerald Group Publishing Limited, 2016)
Purpose
– The purpose of this paper is threefold: first, to evaluate how the service process of the market leader differs from the other actors’ processes and whether the service process explains the success of the market ...
Performance measurement system implementation in a turbulent operating environment
(Emerald Group Publishing, 2016-09-12)
Purpose
The purpose of this paper is to examine how a performance measurement system (PMS) can be designed for small- and medium-sized enterprises (SMEs) operating in a turbulent environment. The current models and ...