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Key capabilities in knowledge-intensive service business
(Taylor & Francis, 2011-10-25)
The purpose of this study is to identify key capabilities in knowledge-intensive service business. Current service research lacks evidence on this topic, since knowledge-intensive services constitute a very heterogeneous ...
In search of paradox management capability in supplier–customer co-development
(Elsevier Inc., 2018-10)
Companies increasingly involve their customers in development and innovation activities (i.e. co-development). This happens particularly in business-to-business markets, where customers provide the requisite knowledge for ...