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Key capabilities in knowledge-intensive service business
(Taylor & Francis, 2011-10-25)
The purpose of this study is to identify key capabilities in knowledge-intensive service business. Current service research lacks evidence on this topic, since knowledge-intensive services constitute a very heterogeneous ...
The Role of Information and Communication Technologies in Paper Consumption
(Inderscience, 2011)
Conventionally paper demand is modelled by using only gross domestic product and the price of paper as explanatory variables. However, one factor affecting the demand of printing and writing papers is presumably the diffusion ...
The effect of HRM practices on impersonal organizational trust
(Emerald Publishing, 2011-07-19)
Organizations face an increasing need to foster trust. However, there are fewer opportunities for developing interpersonal trust and an evident need to establish complementary forms. The purpose of this paper is to examine ...
Impersonal trust - the development of the construct and the scale
(Emerald Group Publishing Limited, 2011-06-07)
Purpose
Modern organizations face an increasing need for trust, yet there are fewer opportunities for the development and maintenance of interpersonal trust, so they cannot rely only on that. There is therefore a need ...