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Purpose The purpose of this paper is to present a framework for improving innovation capability through performance measurement in small- and medium-sized enterprises (SMEs). The development of an organisation’s innovation ...

Purpose - This paper focuses on the challenges and characteristics of innovation performance measurement in small and medium-sized enterprises (SMEs). Design/methodology/approach - This study is exploratory-descriptive ...

Purpose The purpose of this paper is to examine the outcomes of reflective practices in services. The paper contributes to the current understanding of the relationship between reflective practice and outcomes by presenting ...

Purpose The study aims to clarify the issue of whether measurement has a positive effect on different aspects of innovation capability. The study contributes to the current understanding in two ways; first by presenting ...

Purpose: To define measures that small and medium-sized enterprises (SMEs) can use for evaluating continuous innovation and to analyze types of SMEs, according to the innovation measures they use and their characteristics ...

Purpose The purpose of this paper is to study the role of performance management (PM) in the use of reflective work practices. Design/methodology/approach The empirical evidence was collected during a one-year, ...

Purpose The purpose of the study is to investigate how organizations can exploit performance management through reflective practice to foster innovativeness and performance. Design/methodology/approach A ...

Performance measures are effective in managing supplier–buyer relationships; although, there is limited performance measurement research examining co-creation mechanisms within a digital service context. This chapter aims ...