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What determines customers’ engagement in the digital service process?
(Emerald Publishing Limited, 2018)
Purpose - The focus of this paper is on customer engagement behavior (CEB) in digital environments. Specifically, the paper seeks to determine the factors that affect CEB in the different parts of the digital service ...
Effectiveness of innovation capability development methods
(Taylor & Francis, 2016-09-26)
The literature presents numerous methods and practices for facilitating organizational innovation capabilities. Less attention has been paid to indicating the actual impact of these methods on different aspects of innovation ...
Interplay between economics and environment: determinants of sustainable solutions
(Palgrave Macmillan, Cham, 2019-06-15)
The debate on sustainable development has long focused on the determinants promoting sustainable development. Some scholars have discussed environmental determinants, such as energy savings, pollution prevention, waste ...
Identifying Strategies for Sustainable Entrepreneurship
(Palgrave Macmillan, Cham, 2019-02-23)
This chapter focuses on strategies for sustainable entrepreneurship. This chapter increases the understanding of which sustainable innovation strategies are emphasised in different sustainable entrepreneurship strategies. ...
Understanding the practice of performance measurement in industrial collaboration: from design to implementation
(Elsevier, 2019-02-08)
This study focuses on the design and implementation of a performance measurement system (PMS) for industrial collaboration. This article provides insights from two case studies of industrial collaboration. The research ...
A conceptual framework for the measurement of innovation capability and its effects
(Emerald Group Publishing, 2012-10-19)
Purpose
The purpose of this paper is to clarify the concept of innovation capability and to show how the linkage between innovation capability and performance measurement can be formed.
Design/methodology/approach
The ...
Reflective practice as a determinant of performance outcomes in services
(Emerald Group Publishing, 2015-11-16)
Purpose
The purpose of this paper is to examine the outcomes of reflective practices in services. The paper contributes to the current understanding of the relationship between reflective practice and outcomes by presenting ...
Facilitating innovation capability through performance measurement: A study of Finnish SMEs
(Emerald Group Publishing, 2013-09-06)
Purpose
The study aims to clarify the issue of whether measurement has a positive effect on different aspects of innovation capability. The study contributes to the current understanding in two ways; first by presenting ...
Does Innovation Capability Really Matter for the Profitability of SMEs?
(John Wiley & Sons, 2014-05-16)
The study examines the relationship between innovation capability and firm profitability. The study has been executed by conducting a web‐based survey in Finnish small‐sized and medium‐sized enterprises (SMEs). Previous ...
Managing performance and learning through reflective practices
(Emerald Group Publishing, 2015-12-07)
Purpose
The purpose of this paper is to study the role of performance management (PM) in the use of reflective work practices.
Design/methodology/approach
The empirical evidence was collected during a one-year, ...