Investigating user participation in the design process via a social-media based tool – a systematic mapping study

Abstract

A systematic mapping study was conducted to investigate the influence of user participation in the design process via a social media-based tool. The initial search yielded in 365 papers from which we identified 11 unique ones appropriate to our study. We reviewed the articles in two steps. The first round based on inclusion and exclusion criteria result in 88 articles. The Second round was carried to validate the reason for keeping these papers. Finally, we focused on 11 full-text items for performing a deeper analysis. The result demonstrates that design process is a social phenomenon. Most papers report a positive correlation between the design process and social factors like the way of users participation, their interaction with designers, the importance of their culture on the design process and their user's influence in decision-making. A variety of user involvement practices through social media-based tools is revealed by the end of analyzing of papers. We also incorporated these elicited practices into a social media-based tool, called UXModeler, which aims at capturing, understanding and modeling users’ experiences through engaging them in the design process.