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Systematic complaint data analysis in a supply chain network context to recognise the quality targets of welding production

Toivanen, Jenni (2017-04-01)

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Jenni Toivanen A4.pdf (3.991Mb)
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Väitöskirja

Toivanen, Jenni
01.04.2017
Lappeenrannan teknillinen yliopisto

Acta Universitatis Lappeenrantaensis

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Julkaisun pysyvä osoite on
http://urn.fi/URN:ISBN:978-952-335-060-1

Tiivistelmä

The network context has moved into a focus of discussions on enhancing productivity
and profitability of manufacturing in welding production. At the same time, the quality
of manufacturing is taken under consideration in both internal and external functions of
manufacturing. The advantages of network structure in production are not fully exploited
in supply development, relationship and intercommunication management, or perceiving
surroundings with the aim of increasing profit outcome. This thesis discusses welding
production in a supply chain network context with the aim to comprise the state of
welding production in the supply chain context and concretise quality issues on
production in light of a supplier network. The research establishes a relationship between
complaints to the supplier network and intercommunication in the supply chain network
context with a systematic complaint data analysis. The methodology of the study is based
on combined research methods with the nature of the research context. The case study
method and mixed method approach with quantitative and qualitative approach is used.
In this research, an overall picture of the welding supply chain network, its actors, and
their relationships with each other as well as their intercommunication activities is
composed. Information share is found lacking and results in discrepancies in production.
To establish the goals to decrease complaints to the supplier network, a systematic model
is created. Future research is needed to extend the perspective of research to the supplier
network and to find the effect of complaints with complaint management perspective on
financial benefits in the production chain and the end product.
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LUT-yliopisto
PL 20
53851 Lappeenranta
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