Full-service restaurant management information system selection model

Abstract

The purpose of this study is to develop a model for selecting an information system for a full-service restaurant management. This study is based on a comparative analysis of 40 information systems and 5 interviews with owners and managers in the restaurant industry in Saint Petersburg, who have experience in implementing and using of such information systems. During the research, 13 characteristics of restaurant management information systems were revealed: 5 major and 8 additional. These characteristics were analysed and further 9 of them (4 major and 5 additional) were used to create the restaurant management information system selection model. For the purposes of simplification of the algorithm and avoiding duplications of the branches of the decision tree, variables were used. The questions on which the developed model is based are simple for understanding for an ordinary person and do not require special knowledge in the field of information technologies.