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Delay reduction in courts of justice – possibilities and challenges of process improvement in professional public organizations

Pekkanen, Petra
Acta Universitatis Lappeenrantaensis (Lappeenranta University of Technology, 03.12.2011)

Delays in the justice system have been undermining the functioning and performance of the court system all over the world for decades. Despite the widespread concern about delays, the solutions have not kept up with the ...