Selaus avainsanan mukaan kokoelmassa "Call centre"Väitöskirjat
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Productivity and Services – Safety Telephone Services for the Elderly
Acta Universitatis Lappeenrantaensis (Lappeenranta University of Technology, 15.11.2013)Previous research on productivity is often associated with manufacturing or uses manufacturing definitions of productivity. Marketing research on services has not been satisfied with the manufacturing definitions. No ...