Trust and its Impersonal Nature
Kosonen, Miia; Blomqvist, Kirsimarja; Ellonen, Riikka (2008)
Post-print / Final draft
School of Business and Management
We believe that due to organizational and management challenges, future organizations cannot rely on interpersonal trust only, but demand complementary forms of trust to enhance knowledge creation and transfer, as well as exchange under risk. However, few studies of impersonal trust are relevant for emerging social structures, such as virtual organizations. In general, virtual organizations are formed by business partners and teams who work across geographical or organizational boundaries with the help of information and communication technologies (Rachman & Bhattachryya, 2002).
In this paper we focus on the impersonal nature of trust. Our research objective is to analyze the impersonal nature of trust in organizational and virtual contexts, and to explore its antecedents or building blocks. Our research questions are: How can impersonal trust be understood in organizational and virtual interactions? What are the sources of impersonal trust? The study has been conducted as a critical literature review. We contribute theoretically by analyzing the scattered research on impersonal trust. We will first discuss the nature and role of impersonal trust, and secondly outline the sources for impersonal trust from the relevant, but dispersed literature. Finally, we will conclude by emphasizing the need of a more encompassing theory of trust.
Kosonen, M., Blomqvist, K. & Ellonen, R. (2008). Trust and its impersonal nature. Post-print version of a book chapter published in G. Putnik & M. Cunha (Editors). Encyclopedia of Networked and Virtual Organizations (p. 1683-1690). Hershey, New York: Idea Group. DOI: 10.4018/978-1-59904-885-7.ch222
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