Key capabilities in knowledge-intensive service business
Ritala, Paavo; Hyötylä, Maarit; Blomqvist, Kirsimarja; Kosonen, Mia (2011-10-25)
Post-print / Final draft
Ritala, Paavo
Hyötylä, Maarit
Blomqvist, Kirsimarja
Kosonen, Mia
25.10.2011
The Service Industries Journal
33
5
486-500
Taylor & Francis
School of Business and Management
Kaikki oikeudet pidätetään.
© 2013 Taylor & Francis
© 2013 Taylor & Francis
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi-fe201901162285
https://urn.fi/URN:NBN:fi-fe201901162285
Tiivistelmä
The purpose of this study is to identify key capabilities in knowledge-intensive service business. Current service research lacks evidence on this topic, since knowledge-intensive services constitute a very heterogeneous group, making the identification of key capabilities challenging. To bridge this gap, a conceptual framework is developed, integrating discussion on knowledge intensity with the classical service features. Empirical data are collected from two case firms with the help of focus groups, theme interviews and a survey. Based on the developed framework and analyzed data, we identify four specific capability categories of knowledge management, service productization, project management, and relationship orchestration.
Lähdeviite
Paavo Ritala , Maarit Hyötylä , Kirsimarja Blomqvist & Miia Kosonen (2013) Key capabilities in knowledge-intensive service business, The Service Industries Journal, 33:5, 486-500, DOI: 10.1080/02642069.2011.623774
Alkuperäinen verkko-osoite
https://www.tandfonline.com/doi/abs/10.1080/02642069.2011.623774Kokoelmat
- Tieteelliset julkaisut [1518]