Dialectic Tensions in the Context of Inter-organizational Integration

Abstract

This study compares the perspectives on inter-organizational integration of information between stakeholders of the architecture, engineering, construction, and facilities management (AEC/FM) industry in Finland. Our findings are grounded on semi-structured interviews with practitioners that participated in a project of the Finnish government. Applying the theoretical framework of dialectical analysis, we identified six dimensions where conflicting points of view may arise regarding shared information: Ontology, standards, storage, openness, monetization and the involvement of the public sector. We argue that stakeholders will have stronger motivation to integrate with new actors if they share the same vision about one or more of such challenge areas. Awareness of these tensions helps to understand and guide the development of inter-organizational information systems in networked industries.