Serious Games for Decision-Making Processes: A Systematic Literature Review

Abstract

In asset management one key element is the availability of information at right time for decision-making. Decision-making processes in organizations are often multi-actor problems. Studies to train and improve decision-making with serious games have been previously conducted. The term “serious game” describes an intention of the player or the developer of the game to include a purpose other than pure entertainment into the game. Serious games communicate their purpose to the player through immersive and fun gameplay. While being engaged in gameplay, the players are knowingly or subconsciously more receptive to learning and skill acquisition. The number of articles about serious games in decision-making has increased during recent years. In this study, a systematic literature review is performed by using the Scopus database. The purpose of the paper is to categorize and analyse the content of existing literature of serious games for decision-making processes in organizations. The paper also raises some points on what the current games lack considering organizational and technological trends.