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The role of Smart Connected Product-Service Systems in creating sustainable business ecosystems

Donoghue, Ilkka (2021-06-08)

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Donoghue, Ilkka
08.06.2021
Lappeenranta-Lahti University of Technology LUT

Acta Universitatis Lappeenrantaensis

School of Engineering Science

School of Engineering Science, Tuotantotalous

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https://urn.fi/URN:ISBN:978-952-335-676-4

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The dissertation focuses on the role of Smart Connected Product-Service Systems (SCPSS) in creating sustainable business ecosystems. The objective of the research is to propose a unified lifecycle concept that defines what a SCPSS is and the technologies and management theories it can use. The assumption is that data of a SCPSS ecosystem is key for sustainable business and new areas of growth. This data can be collected either from real world and or through the use of Digital Twins using real-time simulation. The main research questions that this work answers are (1) the role of Smart Connected Product-Service System (SCPSS) in creating a sustainable business ecosystem and (2) the relationship of Product Lifecycle Management (PLM), Product-Service Systems (PSS), Digital Twins, and multibody real-time simulation in creating SCPSS. The use of disruptive technologies can create PSS that are connected and smart enabling them to react to changing operational and business situation faster than real-time. With Digital Twins, based on real-time simulation, virtual SCPSS can exists before the business decision is made to commit investments in the physical-virtual counterpart. The work also demonstrates the link between PLM and business models as dynamic elements changing over time in the Business-to-Busines context. However, the lifecycle time of these PLM and Business Models are different.

The research was carried out in seven publications and the results from the publications were used to form and propose a unified lifecycle concept for SCPSS. The research methods used are Design Science Research (DSR) and Qualitative Research using literature reviews and empirical analysis of the interviews with case companies. The research data was collected from case companies in the B2B manufacturing sectors between 2016 - 2020.

The theoretical contribution is the Unified SCPSS Lifecycle Management Concept in Business Ecosystem that answers the research questions. The theoretical concepts increase the knowledge of SCPSS and the dependencies to the different domains over the business ecosystem lifecycle. The concepts provide a framework that practitioner can use to define the SCPSS transformation strategy.
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