Development of a bug tracking for processing complaints to medical organizations

Abstract

This master's thesis is devoted to the development of a system for processing requests to medical organizations based on the ideas and logic of the bug tracking systems. The work was written for the Medical information and analytical center of St. Petersburg. The main research question is how to develop a solution that can meet the needs of the object under study and improve its business processes, which has unique needs and a complex focus of work. The paper analyzes many literary sources, considers cases of using similar systems in other countries. Further, interviews with stakeholders were conducted. And the methods of graphical and interactive modeling were used to develop the design of the system. As a result, the attributes inherent in bug tracking systems were determined, and their possibility of using outside of IT was substantiated, a solution was developed that satisfies all business needs and an assessment of its effectiveness was given.