Knowledge management practices in Finnish recycling and waste management companies
Wang, Meichun (2021)
Diplomityö
2021
School of Engineering Science, Tuotantotalous
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi-fe2021062139079
https://urn.fi/URN:NBN:fi-fe2021062139079
Tiivistelmä
Knowledge management (KM) through the entire product lifecycle (PLC) including beginning-of-life (BOL), middle-of-life (MOL), and end-of-life (EOL) is distributed to different stakeholders in product-service systems (PSS). Previous researchers have interviewed companies associated with BOL and MOL stages to investigate KM practices at these two stages under the PSS context. This thesis aims at exploring the status-quo of KM practices at the EOL stage to complete the understanding of KM status along with the entire PLC through investigating KM practices at Finnish recycling and waste management companies.
A qualitative method with semi-structured interviews and email interviews is adopted. Employees with managerial tasks were selected as targeting interviewees. In total, two recycling companies and two waste management companies participated in this study. Knowledge sharing, storing, acquiring, and reuse practices at these companies are explored and discussed by viewing them as stakeholders at the EOL stage. Companies at EOL stage practice good knowledge management skills within their companies and between companies. However, there are constraints and circumstances that make the information loop between stakeholders at EOL stage and stakeholders at BOL and MOL stages incomplete.
A qualitative method with semi-structured interviews and email interviews is adopted. Employees with managerial tasks were selected as targeting interviewees. In total, two recycling companies and two waste management companies participated in this study. Knowledge sharing, storing, acquiring, and reuse practices at these companies are explored and discussed by viewing them as stakeholders at the EOL stage. Companies at EOL stage practice good knowledge management skills within their companies and between companies. However, there are constraints and circumstances that make the information loop between stakeholders at EOL stage and stakeholders at BOL and MOL stages incomplete.