Development of a knowledge management system in oil refining company

Abstract

The main question of the research is how to build a knowledge management system that would meet the needs of the oil refinery in question and allow optimizing its business processes that have unique specifics. In the course of this thesis, many literature sources were analyzed, as well as leading approaches and models of knowledge management were investigated. Further, based on the existing methods and analysis of the current situation of knowledge management in the oil enterprise, the concept of knowledge management system was graphically modeled. As a result, a knowledge management system was built, taking into account the specifics of the oil refinery and the conditions of digital transformation, and the prospects for further improvement and refinement of the built system were considered.