Supply chain disruption, resilience and technology
Samba, Angwi Rose (2022)
Pro gradu -tutkielma
Samba, Angwi Rose
School of Business and Management, Kauppatieteet
Kaikki oikeudet pidätetään.
Julkaisun pysyvä osoite on
COVID-19 pandemic has evoked major supply chain disruptions which are linked to basic supply chain risks previously investigated in existing literature as can be seen in the literature review below. This research aims at bridging the gap between existing SCRES strategies and post COVID-19 efforts in industries to develop a more resilient/robust supply chain through the exploration of challenges faced by industries during the COVID-19 crisis and suggest proactive strategies that can be implemented by SC managers to eliminate/mitigate future risks/disruptions. The outbreak of COVID-19 has exposed some loopholes in the existing supply chain risk management (SCRM) strategies in that the COVID-19 pandemic affects basically every region worldwide as well as every industry and with globalization and high interdependence of firms plus product complexity, companies have since the start of the pandemic struggle to sail through the severe supply chain disruption caused by the pandemic. With the case study Polycom Inc. this research found out that amidst all the operational risks existing Polycom Inc. faces threat from demand related risks, finance risks, and logistics risks. Furthermore, the covid-19 pandemic impact on Polycom also shows that Polycom faces disruption risks. As such this paper is to provide insights and recommendations towards the development of a resilience supply chains through enhancement of visibility and responsiveness. The theory of this thesis was based on the existing academic literature on supply chain disruptions (SCDs), supply chain risks management (SCRM) and supply chain resilience (SCRES) with a focus on global pandemic (COVID-19). The empirical part of this research would be carried out using mixed (hybrid) research method which include questionnaires to be answered by the case company as well as interviews to be carried out with two supply chain management staffs at Polycom Inc.