Key performance and result indicators for a product management unit
Puputti, Antti (2023)
Diplomityö
2023
School of Engineering Science, Tuotantotalous
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi-fe2023031732190
https://urn.fi/URN:NBN:fi-fe2023031732190
Tiivistelmä
The purpose of this Master’s Thesis was to create a metrics proposal for a product management unit. The suggestion of metrics will be used to measure the case company’s product management unit’s performance. The case company’s product management unit consists of multiple teams, and each team has its metrics, which are built to enhance performance.
Whole units’ main processes are the optimizing product location and the portfolio development processes. The aim was to enhance these processes to provide more value by supporting the case company’s strategy and core objectives. The added value of each team to these processes was mapped out by using value stream mapping. After analyzing units’ main processes, suggested metrics for each team were created. Metrics were formulated to enhance each team’s value creation and therefore support the value creation of the whole unit. The relevancy of the metrics proposal was analyzed by utilizing the Hoshin Kanrin matrix to detect how each metric supports core objectives. The result was that suggested metrics could enhance the whole unit’s performance towards the case company’s main strategic targets. The implementation of metrics was left outside the scope of this research.
Whole units’ main processes are the optimizing product location and the portfolio development processes. The aim was to enhance these processes to provide more value by supporting the case company’s strategy and core objectives. The added value of each team to these processes was mapped out by using value stream mapping. After analyzing units’ main processes, suggested metrics for each team were created. Metrics were formulated to enhance each team’s value creation and therefore support the value creation of the whole unit. The relevancy of the metrics proposal was analyzed by utilizing the Hoshin Kanrin matrix to detect how each metric supports core objectives. The result was that suggested metrics could enhance the whole unit’s performance towards the case company’s main strategic targets. The implementation of metrics was left outside the scope of this research.