Pathway to the successful integration platform management

Abstract

The digital world relies on the stable connections between systems, integrations. For that reason, a new kind of integration management platforms has emerged to the markets. These low-code platforms offer a scalable, graphical interface to maintain, develop and create integrations. In this dissertation research, we interviewed 20 software vendor professionals and 20 clients, who have gone through an integration platform project recently. Using grounded theory methodology, we aim to identify what kind of risks and responsibilities there are in the integration platform projects. Our preliminary results reveals also that the decisions making process and communication in the integration platform projects are insufficient. As the results of this dissertation project, we aim to offer understanding and clear steps how to choose the right integration platform, avoid the potential challenges in the integration platform project and offer understanding about risks and responsibilities in the different integration platform implementations.