Digitalization in the context of supply management : evidence from Finnish, French, Italian and German-based (EU) companies
Amanat, Alishba (2023)
Pro gradu -tutkielma
2023
School of Business and Management, Kauppatieteet
Kaikki oikeudet pidätetään.
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi-fe2023061956320
https://urn.fi/URN:NBN:fi-fe2023061956320
Tiivistelmä
The adoption of digitalization has increased over the last 2 decades, and an increasing number of industries automatized their organizational operations through digital tools. Therefore, great technology in the form of digital tools has been adopted by industries to develop transparency and make supply management flow better. However, the adoption does not occur instantly but thus comes up with long planning and many challenges.
The objective of the study was to find out how Digitalization transforms the supply management function concerning supply chain processes and purchasing functions. In addition, the study investigated what benefits Digitalization provides, Digital tools adoption in SM departments and what barriers hinder the adoption of digital tools.
This research was conducted as a qualitative study. Semi-structured interviews were used to gather the primary data for this study from twelve individuals that are working in SM departments, and industries managing their operations in Finland, Germany, Italy, and France. The research data was analyzed with the thematic analysis approach.
Empirical findings reflect that the impact of Digitalization on supply management is based on digital transformation, digital procurement, improved customer service, streamlining and interoperability. The result of the study provides practical benefits of transparency and visibility through digitalization and highlights potential challenges and barriers that come in the way to endorse digital technologies. In addition, the study creates the conceptual framework for the digital transformation of SM.
The objective of the study was to find out how Digitalization transforms the supply management function concerning supply chain processes and purchasing functions. In addition, the study investigated what benefits Digitalization provides, Digital tools adoption in SM departments and what barriers hinder the adoption of digital tools.
This research was conducted as a qualitative study. Semi-structured interviews were used to gather the primary data for this study from twelve individuals that are working in SM departments, and industries managing their operations in Finland, Germany, Italy, and France. The research data was analyzed with the thematic analysis approach.
Empirical findings reflect that the impact of Digitalization on supply management is based on digital transformation, digital procurement, improved customer service, streamlining and interoperability. The result of the study provides practical benefits of transparency and visibility through digitalization and highlights potential challenges and barriers that come in the way to endorse digital technologies. In addition, the study creates the conceptual framework for the digital transformation of SM.