Developing an ERP adoption framework for the retail industry of a developing country : case study of a Nigerian company
Oladimeji, Abiola (2023)
Pro gradu -tutkielma
2023
School of Business and Management, Kauppatieteet
Kaikki oikeudet pidätetään.
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi-fe2023061956413
https://urn.fi/URN:NBN:fi-fe2023061956413
Tiivistelmä
This research uses a case study approach to develop a comprehensive framework for the adoption and implementation of Enterprise Resource Planning (ERP) Systems in the Nigerian retail industry. Nigeria has an enormous retail market comprising millions of entrepreneurs, but its operations are still mostly traditional, which hinders its competitiveness and sustainability. ERP systems, on the other hand, have been widely acclaimed for their potential to offer a wide range of operational and strategic benefits but most ERP implementation effort also fails. As both appear to be encumbered with challenges that impede the attainment of their full potential, this thesis, therefore, bridges the gap by developing an adaptable 6-steps framework for successful ERP implementation in Nigeria.
To develop the framework, a theoretical examination of ERP systems was conducted, shedding light on the historical development of ERP systems, their benefits, adoption challenges, and critical success factors. Furthermore, insights from the review of the Nigerian retail industry through the lens of the Technology Acceptance Model (TAM) were integrated, the study identifies the industry’s unique peculiarities, needs, and challenges, as they provided the foundational recipe for developing the proposed framework.
The insights from both ERP systems and the Nigerian retail industry are then administered to a specific case study, a Nigerian retail company, where the inherent challenges were contextualized. The knowledge gained is deployed to refine the framework and tailor it to address the sector’s specific needs that pertain to infrastructural reality and cost, top management support, and user involvement while offering a scalable and iterative model for ERP adoption and implementation. Although the study acknowledges the need for further empirical validation to refine and broaden the applicability of the framework, the outcome, however, is significant in contributing to the understanding and knowledge of navigating the complexities of ERP system adoption in developing countries.
To develop the framework, a theoretical examination of ERP systems was conducted, shedding light on the historical development of ERP systems, their benefits, adoption challenges, and critical success factors. Furthermore, insights from the review of the Nigerian retail industry through the lens of the Technology Acceptance Model (TAM) were integrated, the study identifies the industry’s unique peculiarities, needs, and challenges, as they provided the foundational recipe for developing the proposed framework.
The insights from both ERP systems and the Nigerian retail industry are then administered to a specific case study, a Nigerian retail company, where the inherent challenges were contextualized. The knowledge gained is deployed to refine the framework and tailor it to address the sector’s specific needs that pertain to infrastructural reality and cost, top management support, and user involvement while offering a scalable and iterative model for ERP adoption and implementation. Although the study acknowledges the need for further empirical validation to refine and broaden the applicability of the framework, the outcome, however, is significant in contributing to the understanding and knowledge of navigating the complexities of ERP system adoption in developing countries.