A fuzzy set qualitative comparative analysis of ERP rollouts : deciphering critical success factors from lessons learned in multiple Valmet locations
Saarinen, Eero (2024)
Pro gradu -tutkielma
2024
School of Business and Management, Kauppatieteet
Kaikki oikeudet pidätetään.
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi-fe202401092046
https://urn.fi/URN:NBN:fi-fe202401092046
Tiivistelmä
The enterprise resource planning (ERP) development program at a Finnish company is the main subject of this thesis, which looks at crucial success factors and difficulties in the deployment of ERP systems. Using a fuzzy version of qualitative comparative analysis (fsQCA), the study assesses how different factors—training, change management, data management, and rollout management—contribute to the overall effectiveness of ERP rollouts.
The research questions in this thesis aim to answer how all of these different factors contribute to the general performance of a rollout, as well as taking a look at how different models and user numbers contributed as well. The fsQCA study did, however, produce unexpected results. It was discovered that good outcomes were not always the result of efficient management of data, change, and rollout techniques in the company’s previous ERP implementation models.
A good development trajectory in the company’s ERP deployment approach is suggested by the study's observation of a progressive increase in rollout performance with the introduction of improved rollout models. This fits with more general tales in the literature on ERP regarding the necessity of flexible and situation-specific methods.
The study has some drawbacks, such as limited available data from certain rollouts and potential biases resulting from varied worldwide locations and opinions. Due diligence is required when extrapolating the results.
This thesis emphasizes how ERP implementations in international contexts are dynamic and offers insights into the use of fsQCA in ERP system investigations. It provides insightful guidance on ERP rollout management for enterprises, highlighting the significance of ongoing adaptation and strategic evolution.
The research questions in this thesis aim to answer how all of these different factors contribute to the general performance of a rollout, as well as taking a look at how different models and user numbers contributed as well. The fsQCA study did, however, produce unexpected results. It was discovered that good outcomes were not always the result of efficient management of data, change, and rollout techniques in the company’s previous ERP implementation models.
A good development trajectory in the company’s ERP deployment approach is suggested by the study's observation of a progressive increase in rollout performance with the introduction of improved rollout models. This fits with more general tales in the literature on ERP regarding the necessity of flexible and situation-specific methods.
The study has some drawbacks, such as limited available data from certain rollouts and potential biases resulting from varied worldwide locations and opinions. Due diligence is required when extrapolating the results.
This thesis emphasizes how ERP implementations in international contexts are dynamic and offers insights into the use of fsQCA in ERP system investigations. It provides insightful guidance on ERP rollout management for enterprises, highlighting the significance of ongoing adaptation and strategic evolution.