Evaluation and improvement of sustainable supply chains in the travel and tourism industry
Amicucci, Peter A. (2024)
Pro gradu -tutkielma
2024
School of Business and Management, Kauppatieteet
Kaikki oikeudet pidätetään.
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi-fe2024050325425
https://urn.fi/URN:NBN:fi-fe2024050325425
Tiivistelmä
Since the creation of long-distance modes of transportation, travel and tourism has been considered a significant industry for discretionary spending. There are also significant questions surrounding the sustainable of both the companies themselves, but more so the supply chains and how they are sourcing said materials and products.
The aim of the study is to determine the current state of the travel and tourism industry from the perspective of hotel and airline companies. The secondary aim of this study is to determine where improvement can be as well as delving into the potential solutions and looking into the future of sustainable supply chain management in this industry. A literature review reveals that even though some sustainable changes in the supply chains of these companies have been introduced, they are still not where they need to be for the future.
Empirical data was collected through a survey sent out to corporate airline and hotel supply chain and procurement executives (if available) in order to gain insight on these company’s sustainable successes, weaknesses, and proposed solutions.
The survey revealed that even though these supply chains are still running subpar there is still room to have a cautious optimism in the future. In addition, key areas of concern were revealed such as Covid-19 recovery, lack of visibility in the upstream supply chain and the expansion of luxury class. Some areas of solutions are having a more multitier approach to evaluating the supply chain, getting over the Covid-19 sustainability plateau and have a leaner supply chain. The future of this industry looks like an advocation for decreasing the luxury class offerings and increased transparency along the supply chain.
The aim of the study is to determine the current state of the travel and tourism industry from the perspective of hotel and airline companies. The secondary aim of this study is to determine where improvement can be as well as delving into the potential solutions and looking into the future of sustainable supply chain management in this industry. A literature review reveals that even though some sustainable changes in the supply chains of these companies have been introduced, they are still not where they need to be for the future.
Empirical data was collected through a survey sent out to corporate airline and hotel supply chain and procurement executives (if available) in order to gain insight on these company’s sustainable successes, weaknesses, and proposed solutions.
The survey revealed that even though these supply chains are still running subpar there is still room to have a cautious optimism in the future. In addition, key areas of concern were revealed such as Covid-19 recovery, lack of visibility in the upstream supply chain and the expansion of luxury class. Some areas of solutions are having a more multitier approach to evaluating the supply chain, getting over the Covid-19 sustainability plateau and have a leaner supply chain. The future of this industry looks like an advocation for decreasing the luxury class offerings and increased transparency along the supply chain.