Successful implementation of lessons learned : case study of business unit A in corporation X
Li, Chen (2025)
Diplomityö
2025
School of Engineering Science, Tuotantotalous
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi-fe2025021411937
https://urn.fi/URN:NBN:fi-fe2025021411937
Tiivistelmä
Lessons Learned (LL) is vital for project led companies, as effective project learning enhances project outcomes, internal organizational learning, and decision-making. However, implementing LL and facilitating learning activities pose significant challenges. This master's thesis investigates the development history and business processes related to LL implementation within organizations, using the business unit A in global Corporation X as a case study. The focus is on identifying implementation challenges and areas for improvement. The study begins with a comprehensive literature review, outlining strategies for LL implementation and analysing case studies to identify best practices. It provides an overview of current LL practices, detailing the history, processes, and tools developed in the company.
Quantitative and qualitative methods are employed in this study. Initially, an analysis of data from 2,438 existing LL records at the case company reveals significant variations in compliance and data integrity across business units. This highlights the need for standardized training and process reinforcement. Based on the results, participants for the survey were selected. The survey conducted as part of this study gathers insights from 26 key participants. The survey identifies challenges such as lack of structured process, inadequate training, lack of team awareness, no visibility on outcomes, poor documentation, and lack of management enforcement. Finally, the root cause analysis was conducted through 8 workshops involving key roles related to LL, identifying the underlying issues behind these challenges.
The findings suggest a new way to simplify the LL creation process. Enhancing training programs and assigning dedicated resources can significantly improve the LL implementation. The study concludes with suggestions aimed at fostering a robust organizational learning culture, ultimately leading to better knowledge retention and improved project outcomes.
Quantitative and qualitative methods are employed in this study. Initially, an analysis of data from 2,438 existing LL records at the case company reveals significant variations in compliance and data integrity across business units. This highlights the need for standardized training and process reinforcement. Based on the results, participants for the survey were selected. The survey conducted as part of this study gathers insights from 26 key participants. The survey identifies challenges such as lack of structured process, inadequate training, lack of team awareness, no visibility on outcomes, poor documentation, and lack of management enforcement. Finally, the root cause analysis was conducted through 8 workshops involving key roles related to LL, identifying the underlying issues behind these challenges.
The findings suggest a new way to simplify the LL creation process. Enhancing training programs and assigning dedicated resources can significantly improve the LL implementation. The study concludes with suggestions aimed at fostering a robust organizational learning culture, ultimately leading to better knowledge retention and improved project outcomes.