Exploring the role of digital resilience and collaboration in crisis preparedness in Finland’s last-mile delivery sector

Abstract

Previous studies investigating the impact of digital resilience and collaboration strategies on the Finnish last-mile delivery (LMD) sector remain limited, even though interest in these concepts is growing. However, these studies have failed to address specific last-mile delivery network challenges related to Finnish regulations and distinct spatial aspects. The researcher conducted this study to evaluate how information technology tools like artificial intelligence (AI) in combination with public-private coalition models can strengthen LMD sector resilience in Finland’s crisis situations. This research has also examined how the analysis of successful COVID-19 recovery measures and parcel delivery industry labor shortages helps generate actionable insights that enhance operational continuity between urban and rural areas and create innovated logistics solutions made for Finnish logistics demands. The researcher implemented a qualitative method through documentary analysis to study resilience approaches and crisis management methods in Finland’s logistics industry. The analysis of journal articles, case studies, market reports, and organizational documents include annual reports and sustainability strategies, which combine with Finnish government regulations for logistics and emergency readiness. The researcher gained direct perception of operations to spot current problems and innovative approaches. As per the analysis, the researcher found that Finland’s last-mile delivery sector has made substantial progress in digital resilience and collaboration between 2020 and 2025. The researcher suggests that Finland’s LMD companies should create multiple contingency plans that include both pandemic and geopolitical conflict features to enhance their emergency readiness levels. Managers should use a networked approach when investing in digital systems that align with specific operational demands and resilience targets.