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Blockchain for credential verification : insights into decision-making in recruitment

Gurzhii, Anastasiia (2025-12-02)

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Anastasiaa Gurzhii A4.pdf (16.53Mb)
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Gurzhii, Anastasiia
02.12.2025
Lappeenranta-Lahti University of Technology LUT

Acta Universitatis Lappeenrantaensis

School of Engineering Science

School of Engineering Science, Tietotekniikka

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https://urn.fi/URN:ISBN:978-952-412-363-1

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With the growing interest in blockchain technology, its utility and promise as a transformational potential for improving transparency, trust, and efficiency in various domains is increasingly recognized. However, organizations remain reluctant to adopt blockchain-based systems because they are uncertain of how to implement and integrate a blockchain, and how it can create value in the long term. This dissertation explores this dilemma through a systematic literature review and empirical studies. Specifically, the purpose of this dissertation is to synthesize current knowledge, outline and analyse the barriers and drivers of adoption, and ultimately produce structured frameworks that will support businesses in assessing the feasibility, barriers, and benefits of employing blockchain-based credential verification.

This dissertation consists of four articles. The first paper presents a systematic literature review of prior research and practitioner experiences, identifying the factors that impact blockchain adoption decisions and highlighting some gaps, along with suggestions for future research. The second paper focuses on empirical evidence from 10 companies’ experts who have adopted blockchain to analyse the factors that affect the decisionmaking process at the corporate level. Based on this data, a structured framework was developed to guide future researchers and companies through the decision-making process of blockchain-based systems adoption. The third paper examines the design requirements and stakeholder roles essential for the successful implementation of blockchain-based credential verification systems. In the fourth paper, blockchain acceptance is the focus, investigating the role of enablers and inhibitors of blockchain acceptance in a credential verification context, as determined through BRT theory.

The results demonstrate that a combination of technological, organizational, and regulatory effects influences the adoption of blockchain-enabled credential verification in the recruitment context. The data collected helped to elaborate on how business models, management practices, and regulatory frameworks impact the potential adoption of blockchain-based systems in various contexts, particularly in recruiting. A multistakeholder approach, consisting of HR practitioners, certificate issuers, and job candidates, helped clarify practical expectations and identify logical use cases for blockchain. Finally, the BRT-based adoption analysis illustrated the interactions among human values, drivers, and inhibitors concerning adoption intentions, specifying that trust and efficiency were clearly shown to shape use and reduce uncertainty and inertia positively.
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53851 Lappeenranta
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