Trilogy of financial technology (fintech) integration for sustained usage, performance, and growth
Addae, John Agyekum (2026-06-30)
Väitöskirja
30.06.2026
Lappeenranta-Lahti University of Technology LUT
Acta Universitatis Lappeenrantaensis
School of Business and Management
School of Business and Management, Kauppatieteet
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Julkaisun pysyvä osoite on
https://urn.fi/URN:ISBN:978-952-412-491-1
https://urn.fi/URN:ISBN:978-952-412-491-1
Kuvaus
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Tiivistelmä
This doctoral thesis examines how the integration of Financial Technology (FinTech), encompassing mobile money, multichannel banking, and central bank digital currencies (CBDCs), collectively affects sustained usage, business performance, and economic growth. To investigate these interrelated outcomes, this thesis is organised into three multilevel analytical dimensions of Trilogy of FinTech, spanning micro-, meso-, and macro-level perspectives to examine how finTech shapes sustained usage, firm performance, and economic development outcomes.
This thesis makes several scientific contributions through seven publications that employ diverse mixed-methodological approaches. At the micro-level, the thesis shows that multichannel integration quality improves user value, service experience, and electronic word-of-mouth, while both enabling and inhibiting factors influence continued FinTech usage. At the meso-level, the thesis's empirical evidence shows that mobile money adoption positively influences both innovative and financial performance among SMEs. At the macro level, the thesis demonstrated that FinTech contribute to economic growth, particularly when supported by strong institutional quality. The macro-level results also highlighted that learning from discontinued central bank digital currency initiatives contributes to ongoing debates about the implementation challenges of digital currencies and public trust.
From a managerial perspective, the thesis offers actionable insights into how financial service providers can enhance user experience, build trust, and sustain adoption through multichannel strategies. From a policy perspective, the study underscores the role of institutional quality, regulatory clarity, and user-centric design in ensuring the resilience and scalability of digital financial systems.
This thesis’ findings support Sustainable Development Goals (SDGs), particularly Goals 8 (Decent Work and Economic Growth), 9 (Industry, Innovation and Infrastructure), 10 (Reduced Inequalities), and 11 (Sustainable Cities and Communities).
This thesis makes several scientific contributions through seven publications that employ diverse mixed-methodological approaches. At the micro-level, the thesis shows that multichannel integration quality improves user value, service experience, and electronic word-of-mouth, while both enabling and inhibiting factors influence continued FinTech usage. At the meso-level, the thesis's empirical evidence shows that mobile money adoption positively influences both innovative and financial performance among SMEs. At the macro level, the thesis demonstrated that FinTech contribute to economic growth, particularly when supported by strong institutional quality. The macro-level results also highlighted that learning from discontinued central bank digital currency initiatives contributes to ongoing debates about the implementation challenges of digital currencies and public trust.
From a managerial perspective, the thesis offers actionable insights into how financial service providers can enhance user experience, build trust, and sustain adoption through multichannel strategies. From a policy perspective, the study underscores the role of institutional quality, regulatory clarity, and user-centric design in ensuring the resilience and scalability of digital financial systems.
This thesis’ findings support Sustainable Development Goals (SDGs), particularly Goals 8 (Decent Work and Economic Growth), 9 (Industry, Innovation and Infrastructure), 10 (Reduced Inequalities), and 11 (Sustainable Cities and Communities).
Kokoelmat
- Väitöskirjat [1215]