Smart homes as service platforms. Research report of ÄLYKOP sub-project “Competitive advantage from customer value”
Pynnönen, Mikko; Immonen, Mika; Kässi, Tuomo (2011)
2011
Lappeenranta University of Technology, Technology Business Research Center Lappeenranta
Julkaisun pysyvä osoite on
https://urn.fi/URN:ISBN:978-952-265-106-8
https://urn.fi/URN:ISBN:978-952-265-106-8
Tiivistelmä
In this report, we summarize results of our part of the ÄLYKOP-project
on customer value creation in the intersection of the health care, ICT,
forest and energy industries. The research directs to describe how
industry transformation and convergence create new possibilities,
business opportunities and even new industries.The report consists of
findings which are presented former in academic publications. The
publication discusses on customer value, service provision and resource
basis of the novel concepts through multiple theorethical frameworks.
The report is divided into three maim sections which are theoretical
background, discussion on health care industry and evaluations regarding
novel smart home concepts. Transaction cost economics and Resource-
Based view on the firm provides the theoretical basis to analyze the
prescribed phenomena. The health care industry analysis describes the
most important changes in the demand conditions of health care services,
and explores the features that are likely to open new business
opportunities for a solution provider. The third part of the report on the
smart home business provides illustrations few potential concepts that
can be considered to provide solutions to economical problems which
arise from aging of population.
The results provide several recommendations for the smart home
platform developers in public and private sectors. By the analysis, public
organizations dominate service provision and private markets are emergent state at present. We argue that public-private partnerships are
nececssary for creating key suppliers. Indeed, paying attion on
appropriate regulation, service specifications and technology standards
would foster diffusion of new services. The dynamics of the service
provision networks is driven by need for new capabiltities which are
required for adapting business concepts to new competitive situation.
Finally, the smart home framework revealed links between
conventionally distant business areas such as health care and energy
distribution. The platform integrates functionalities different for purposes
which however apply same resource basis.
on customer value creation in the intersection of the health care, ICT,
forest and energy industries. The research directs to describe how
industry transformation and convergence create new possibilities,
business opportunities and even new industries.The report consists of
findings which are presented former in academic publications. The
publication discusses on customer value, service provision and resource
basis of the novel concepts through multiple theorethical frameworks.
The report is divided into three maim sections which are theoretical
background, discussion on health care industry and evaluations regarding
novel smart home concepts. Transaction cost economics and Resource-
Based view on the firm provides the theoretical basis to analyze the
prescribed phenomena. The health care industry analysis describes the
most important changes in the demand conditions of health care services,
and explores the features that are likely to open new business
opportunities for a solution provider. The third part of the report on the
smart home business provides illustrations few potential concepts that
can be considered to provide solutions to economical problems which
arise from aging of population.
The results provide several recommendations for the smart home
platform developers in public and private sectors. By the analysis, public
organizations dominate service provision and private markets are emergent state at present. We argue that public-private partnerships are
nececssary for creating key suppliers. Indeed, paying attion on
appropriate regulation, service specifications and technology standards
would foster diffusion of new services. The dynamics of the service
provision networks is driven by need for new capabiltities which are
required for adapting business concepts to new competitive situation.
Finally, the smart home framework revealed links between
conventionally distant business areas such as health care and energy
distribution. The platform integrates functionalities different for purposes
which however apply same resource basis.